Privacy Policy

Last updated: 16 November 2025

RM Telecom (“we”, “us”, “our”) is committed to protecting your privacy and handling your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Personal Information

Name, email, phone number, address, billing information, login details, enquiry information.

1.2 Technical Information

IP address, browser details, device identifiers, cookies, usage analytics, operating system details.

1.3 IoT Device Information

Device status, automation schedules, connection logs, diagnostic information, user interaction logs. We do not collect audio or camera footage.

1.4 Service Information

System configuration details, network setup, access credentials (securely encrypted), and diagnostic information necessary for service delivery.

2. How We Use Your Information

• Provide IT, networking, web, and IoT services
• Process payments and manage accounts
• Improve our systems and services
• Provide support and troubleshooting
• Send service updates and communications
• Meet legal and regulatory requirements

3. Legal Basis (GDPR-Friendly)

We rely on consent, contract necessity, legal obligations, or legitimate interests.

4. Sharing Information

We may share your information with trusted service providers, cloud hosting, payment processors, or where legally required. We do not sell your data.

5. Cookies

Cookies help us improve website performance and analytics. You may disable cookies in your browser.

6. Data Security

We use encryption, secure servers, password hashing, MFA, firewalls, and regular security reviews. While we take reasonable steps, no system is entirely secure.

7. Data Retention

Data is retained only as long as necessary for service delivery and compliance.

8. Your Rights

You may request access, correction, deletion, or withdrawal of consent at any time.

9. International Transfers

Some data may be processed by overseas providers. We ensure APP-compliant safeguards.

10. Children

Our services are not intended for individuals under 16.

11. Updates

We may update this policy periodically. The latest version will always appear on this page.

12. Contact Us

RM Telecom
Email: support@rmtelecom.com.au
Phone: 0481 312 139
Address: Sydney NSW, Australia
ABN: 68 166 474 586